Markus Ingold
Lead Consultant
IAM & Digital Customer Onboarding
Secure authorization processes with best user experience
Secure authorization processes for all IT systems, portals, APIs and apps
Identity and Access Management (IAM) and digital customer onboarding are more important than ever. Customers expect to be able to obtain and use everything, anywhere, anytime and immediately. This requires onboarding with immediate and complete processing.
Authentication and authorization mechanisms need to be rethought and adapted conceptually when you digitize your customer interface or move your IT applications from your own data center to the cloud and to mobile devices.
In addition, IT systems and accesses multiply and the identity and access management architecture becomes more complex. The number of identities and authentication means is increasing substantially.
Immediate Customer Onboarding
Excellent customer experience
Relieve customer service
Secure and traceable
This is what IAM and digital customer onboarding requires
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In order to ensure compliance and security, it is important to set up a consistent authorization management system. It must be clearly defined which user identities, on which systems, have which access rights.
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The users (customers, partners, employees) expect uncomplicated access to IT systems, portals, APIs and mobile apps. All accesses should take place via one and the same login, e.g. via a social account such as Facebook or Google.
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The customer experience need not suffer from the security of your applications. You should therefore focus on an excellent customer experience and differentiate yourself from your competitors.
Making Digital Experience valuable
Use our expertise to your advantage.
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API Strategy & Management Because you want to deliver added value to your customers.
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Microservices & digital portals For high automation and digital interfaces to customers and partners.
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Process digitization To successfully advance your digitisation initiative.
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Application & Data Integration For a seamless integration of your hybrid IT landscape.
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Application, B2B & B2C Security For the safe development of new channels and the integration of systems.