In a good digitisation strategy, process digitisation should not be missing. This is an important differentiating factor, especially in the service industry.
Process digitization allows processes to be handled faster and with better quality. This enables self-service offers, thanks to which the customer can use your services and products immediately and at any time. This keeps the customer in focus at all times and the process is not only efficient, but also specifically targeted to their needs. Via a web portal or a mobile app, the user or customer can even influence the process according to their requirements.
Automating the processes has many advantages and a clear return on investment. Analyze your processes using HeatMaps to fully exploit the savings potential during implementation.