Bruno Schwyter
Principal Architect
Process digitization
Successfully advancing your digitisation initiative
Faster and more efficient with higher customer orientation
In a good digitisation strategy, process digitisation should not be missing. This is an important differentiating factor, especially in the service industry.
Process digitization allows processes to be handled faster and with better quality. This enables self-service offers, thanks to which the customer can use your services and products immediately and at any time. This keeps the customer in focus at all times and the process is not only efficient, but also specifically targeted to their needs. Via a web portal or a mobile app, the user or customer can even influence the process according to their requirements.
Shorter throughput times
Recognize potential
Better customer experience
Higher quality of work
Digitalize your processes and achieve more at lower costs
Automating the processes has many advantages and a clear return on investment. Analyze your processes using HeatMaps to fully exploit the savings potential during implementation.
4 Facts about process digitization
- It is the basis for any kind of digitisation initiative and a first step towards a digitally transformed enterprise.
- The return on investment (ROI) can be clearly shown and thus sound business cases can be achieved.
- This is a field that is currently developing rapidly and becoming more dynamic.
- As a result of this development, processes can be changed and adapted to new circumstances even more easily and flexibly.
Your experts on process digitization
Please contact us
Making Digital Experience valuable
Use our expertise to your advantage.
-
API Strategy & Management Because you want to deliver added value to your customers.
-
Microservices & digital portals For high automation and digital interfaces to customers and partners.
-
Application & Data Integration For a seamless integration of your hybrid IT landscape.
-
IAM & Digital Customer Onboarding Secure authorization processes with best user experience.
-
Application, B2B & B2C Security For the safe development of new channels and the integration of systems.