Digital Experience: AI, Data, and Innovation in Focus

Today, customers and business partners expect digital offerings based on state-of-the-art technologies. Companies increasingly need to differentiate themselves through customer experience rather than just products or services. With self-service, near-real-time availability of master data, and personalization, you ensure positive customer experiences and create a profitable digital experience. We support you in building such end-to-end solutions, with a coordinated architecture from integration layer to interfaces, security, data storage, and frontend — both web and mobile-based. In doing so, we focus on:

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Future-oriented frontends for a comprehensive customer experience

Increase your efficiency, accelerate the time-to-market of mobile and web solutions. Shift processes to the frontend for a seamless customer experience, directly and innovatively.

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Digitization of partner integrations

Differentiate yourself through state-of-the-art solutions and process-oriented approaches that are tailored to the needs of your customers and partners.

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Integration into digital ecosystems

Boost your efficiency by expanding your network, increasing data availability, and leveraging new distribution channels.

Microservices

Taming complex applications and systems to create a top user experience can be tricky.
➡️ Microservices make frontend development more exciting. With their modular structure, they ensure flexible iterations, scalability, and satisfied users. Quick market launches and maximum customer value are the result.

Process digitalization in frontends

The reality is complex. Manual processes that have evolved over time cannot be seamlessly and efficiently replicated in frontend applications.
➡️ Through process digitalization, your customer experience gets a real boost. Optimize, automate, and shift processes directly into the frontends. This means time savings, fewer errors, and satisfied customers for you.

Product Teams

A truly fantastic customer experience across various channels is created through seamless interactions and a consistent user interface.
➡️ Product teams are the key to an outstanding customer experience. In close collaboration, we create tailored solutions that exceed your customers' needs. Our support ranges from ideation through implementation to transformation.

DevSecOps

In the quest for the ultimate customer experience, security requirements can limit the possibilities.
➡️ With DevSecOps, you seamlessly integrate security aspects into the development process of your frontends, ensuring an all-around secure customer experience. Early risk detection enhances user-friendliness and maximizes customer satisfaction.

Micro Frontends

How do you ensure seamless integration and communication between frontend components of different partners?
➡️ Utilize micro-frontends for a flexible, modular frontend architecture. This approach enables you to quickly and agilely respond to the requirements of your partners, improve partnerships, optimize processes, and create a consistent customer experience.

Headless Microservices

Enabling a seamless customer experience across various channels while efficiently managing complex application landscapes can be challenging.
➡️ Headless microservices bring flexibility and adaptability to your customer experience. The separation of frontend and backend allows for tailored interactions across different channels. Your customers enjoy personalized experiences, their satisfaction increases, and they become long-term loyal to your company.

API Gateways and API Management

The biggest challenge in integrating digital ecosystems is ensuring that various partner systems and platforms can communicate and interact seamlessly.
➡️ Through effective API management, you can enable flexible and scalable integration to quickly respond to new market opportunities, drive innovation, and ultimately gain competitive advantages.

IAM / CIAM

When digitizing partner integrations, ensuring secure and efficient management of user identities and access rights across various platforms is crucial.
➡️ With IAM/CIAM, you gain a secure and scalable solution to seamlessly integrate your customers' identities into your partners' digital ecosystems. The result: improved business relationships, more efficient processes, and a positive customer experience.

Business Value - The Benefit for You

Digital Experience - Differentiation at the customer interface through coordinated backends, frontends, and processes.

Differential Customer Experience

Omni-Channel Experience with Unified View of Data and Customer-Centric Products

Speed and agility in development

Harness the full power of the cloud and swiftly bring your innovative applications to market.

Renovation of Business Applications

Replace legacy applications with modern cloud-native applications that seamlessly integrate with backend systems.

ipt consultants think outside the box and bring sustainable solutions. It's never just about the technology but about the customer's vision and the business value generated as a result.
Jan Harmel PAL Digital Client Experience, SwissRe

With these technology partners, we work together

To help you achieve your business goals. We are your Swiss IT consulting partner with over 220 employees.

For these clients, we have already implemented projects.

 

Together, we design and build solutions to create business value.

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Articles on the topic of Digital Experience and Integration that might interest you (in German)